Customer Service

For the coffee to always taste as good as on the first day.

A strong team

Our staff ensure a smooth service via Hotline and locally - nationwide!

Our service number for commercial coffee machines in Germany: 0571 50 49 500
(The service hotline for household products: 0571 861 900 -

Prevention is better

Regular maintenance prevents downtime, increases the life of your appliance and helps prevent costly repairs.

We are personally available for you:

Monday to Thursday 7:00 am - 05:00 pm
Friday 7:00 am - 04:00 pm
Saturday 8:00 am - 04:00 pm

On 365 days per year for our commercial customers in Germany.

If you are operating in other countries, please check with our partners worldwide.

Our all-round service for you

  • Installation and operator training
  • Spare parts service with overnight delivery service
  • Customized service packages
  • Own support and training department
  • Weekend service for emergencies